Summary
Protect your property and reduce fraud by requiring guests to verify their identity before completing a direct booking. ID verification helps you screen guests, prevent fraudulent bookings, and gives you peace of mind knowing who is staying at your property.
Steps
Accessing Your Direct Booking Settings
Navigate to
Settings > Direct BookingClick the Edit button next to the direct booking site you want to configure
Enabling ID Verification
Scroll down to find the Require ID Verification toggle
Toggle the switch to enable ID verification
Click Save to update your settings
What Guests Experience
When ID verification is enabled, guests will be prompted to:
Upload a photo of their government-issued ID (passport, driver's license, etc.)
Complete the verification process before their booking is confirmed
> 💡 Pro tip: ID verification adds a layer of security that can deter bad actors from attempting fraudulent bookings.
Troubleshooting
A guest says they can't complete ID verification
Ask the guest to:
Use a well-lit area when taking photos
Ensure their ID is clearly visible and not blurry
Try using a different browser or device
Make sure their ID is not expired
I want to allow a specific guest to skip ID verification
ID verification is applied to all bookings on that direct booking site. If you need to accommodate a specific guest, you can temporarily disable the feature or add their reservation manually to the calendar.
Is guest ID information stored securely?
Yes, all ID verification data is handled securely and in compliance with privacy regulations. Guest information is encrypted and protected.
Can I see the guest's ID after verification?
Yes, you will see this as an image in the message thread with the guest.
Does ID verification slow down the booking process?
ID verification typically takes just a minute for guests to complete. Most guests complete it quickly as part of the booking flow.
Can I require ID verification for some listings but not others?
Yes, ID verification is configured per the direct booking site. You can enable it for some sites and leave it disabled for others.