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Why doesn't my guest have a code set on my lock?
Why doesn't my guest have a code set on my lock?

Common reasons why your connected smart lock is not showing codes for your guests

Jenny Krones avatar
Written by Jenny Krones
Updated over a year ago

There are a couple of reasons why you may not be seeing your upcoming guest's codes on your Smart Lock.

  1. Your lock is not linked to a listing. You must link your lock to a specific listing so that we know which listing the lock is connected to, and which guests we need to set codes for. Please see this article about linking a lock to a listing.

  2. You have connected a lock via Seam.co and the reservation is more than 72 hours in the future. Seam.co only adds codes to a lock 72 hours before the guest's check-in time.

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