Host Tools offers many different "tags" you can add to scheduled messages or quick replies. "Tags" grab information from a guest's specific reservation to make a message personal.
For example, this generic booking confirmation message:
Hi {{Guest First Name}}, Thanks for booking our place from {{Check-In Date}} to {{Check-Out Date}}. We'll send you detailed self-check-in instructions before your arrival but in the meantime, please let me know if you have any questions.
Becomes a personalized response that looks like this:
Hi Naomi,
Thanks for booking our place from Sat, March 1st to Tue, March 11th. We'll send you detailed self-check-in instructions before your arrival but in the meantime, please let me know if you have any questions.
You can insert tags by pressing this button when creating a message rule:
This will cause our list of tags to come up, which looks like this:
Tags must match our format exactly, so it is best to choose a tag from our list rather than trying to type it out manually. You can also read this article to find out more about creating custom message tags.