Summary
Host Tools accepts PNG and JPEG image files. These are the formats that reliably display across every connected channel, so any image you upload — whether it's a photo in an automated message, a listing image, or your profile picture — needs to be a PNG or JPEG.
Where you can upload images
You can add images in several places across Host Tools. The PNG/JPEG requirement applies to all of them:
Message rules — images attached to your automated messages.
Quick replies — images attached to a saved reply in the Inbox.
Listing photos — images you upload to a listing.
Profile picture — your account avatar.
Direct booking logo — the logo shown on your direct booking site.
Guest ID photos — the identity images guests upload when booking through your direct booking site.
[SCREENSHOT: the file picker when adding an image to a message rule, showing the image upload area]
Supported formats
Host Tools supports two image formats:
PNG (
.png)JPEG (
.jpgor.jpeg)
Other formats — such as GIF, TIFF, or WebP — aren't supported.
⚠️ Tip: If your image is in another format, open it in any photo editor and save or export it as a PNG or JPEG before uploading.
What happens if I upload a different format?
If you choose a file that isn't a PNG or JPEG, Host Tools rejects it as you upload and lets you know the format isn't supported, so you can pick a different file.
If you had already attached an unsupported image (for example a GIF) to an automated message in the past, that message now sends as text only — it still goes out to your guest on schedule, just without the image. Re-attach a PNG or JPEG version if you want the image included.