Message Rules
Answers to common questions about message rules on Host Tools.
By Tom and 1 other2 authors22 articles
- How do I create and send quick replies with tags to guests?Easily create quick replies with tags that are auto-filled with reservation-specific information.
- What is a last-minute message?What a last minute message is and how to set one up on Host Tools.
- How do I automate reviews for guests?How to use Host Tools to automate reviews, messages asking for reviews, and last-minute negative reviews.
- What is a message rule?Message rules tell Host Tools when to send messages on your behalf.
- How do I add a message rule?How to add a message rule on Host Tools to automate messages to guests or cleaners.
- How do I send messages to my cleaners via email or SMS?How to automatically text or email cleaners about new cleanings or with cleaning reminders.
- What are the 'All Listings' or "Listing Group" sections under the 'Messaging' menu?Host Tools allows you to make a message rule for "All Listings", a listing group, or a specific listing.
- What is a confirmed booking?A confirmed booking is a reservation that has been made, confirmed and put into your calendar.
- What is a booking request?A booking request is sent to you by a guest when they are ready to book your property.
- What is a booking inquiry?A booking inquiry is a message from a guest typically asking about a question about a future reservation.
- How can I copy a message rule?How to copy a message rule from one listing to another.
- How do I send a message on a specific day of the week?How to only send a message to guests staying in your listing on a specific day of the week.
- How do I pause a message rule?How to pause a message rule so that message doesn't send to any guests.
- What are message tags and how do I add them to my message?Message tags allow you to insert variables like a guest’s name or their check-in date to help automated templates feel more personal.
- How do I create custom tags?How to create a custom tag to add to your automated messages that will grab editable listing-specific information.
- How can I preview a message rule for a specific guest?How to see what a message will look like for a specific guest once you have created a rule.
- My message rules disappeared, are they lost?Common reasons your message rules are not showing up.
- How do I send a different message in the guest's preferred language?How to send a message in a guest's preferred language.
- How to automatically offer guests extra nights before or after a reservationHost Tools automatically spots vacant nights near a reservation and sends automated messages to encourage guests to extend their stay
- How to send marketing messages to guests 9 months after their stay to encourage another bookingHost Tools can send messages to guests 9 months after their stay to encourage them to book again.
- Host Tools Tags ExplainedAn explanation of Host Tools' message tags, including how to insert them into message rules and how to auto-convert templates pasted from Guesty, Hospitable, iGMS, Lodgify, and Uplisting.
- How do I create a channel-specific message rule?