Host Tools

Easily create quick replies with tags that are auto-filled wirth reservation specific information.

How do I create and send quick replies with tags to guests?

What a last minute message is and how to set one up on Host Tools.

Message rules tell Host Tools when to send messages on your behalf.

How to add a message rule on Host Tools to automate messages to guests or cleaners.

How to automatically text or email cleaners about new cleanings or with cleaning reminders.

A message group that allows you to create a message that sends to any guest in all of your listings.

A confirmed booking is a reservation that has been made, confirmed and put into your calendar.

A booking request is sent to you by a guest when they are ready to book your property.

A booking inquiry is a message from a guest typically asking about a question about a future reservation.

How to copy a message rule from one listing to another.

How to only send a message to guests staying in your listing on a specific day of the week.

How to pause a message rule so that message doesn't send to any guests.

Message tags allow you to insert variables like a guest’s name or their check-in date to help automated templates feel more personal.

How to create a custom tag to add to your automated messages.

How to see what a message will look like for a specific guest once you have created a rule.

Common reasons your message rules are not showing up.

How to send a message in a guest's preferred language.

Answers to common questions about message rules on Host Tools. 

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