Message Rules

Answers to common questions about message rules on Host Tools.

17 articles in this collection
Written by Tom Krones

What is a last-minute message?

What a last minute message is and how to set one up on Host Tools.

Written by Tom Krones
Updated over a week ago

How do I automatically leave a review for a guest?

How to automate reviews with Host Tools.

Written by Tom Krones
Updated over a week ago

What is a message rule?

Message rules tell Host Tools when to send messages on your behalf.

Written by Tom Krones
Updated over a week ago

How do I add a message rule?

How to add a message rule on Host Tools to automate messages to guests or cleaners.

Written by Tom Krones
Updated over a week ago

How do I send messages to my cleaners via email or SMS?

How to automatically text or email cleaners about new cleanings or with cleaning reminders.

Written by Tom Krones
Updated over a week ago

What is the 'All Listings' section under the 'Messaging' menu?

A message group that allows you to create a message that sends to any guest in all of your listings.

Written by Tom Krones
Updated over a week ago

What is a confirmed booking?

A confirmed booking is a reservation that has been made, confirmed and put into your calendar.

Written by Tom Krones
Updated over a week ago

What is a booking request?

A booking request is sent to you by a guest when they are ready to book your property.

Written by Tom Krones
Updated over a week ago

What is a booking inquiry?

A booking inquiry is a message from a guest typically asking about a question about a future reservation.

Written by Tom Krones
Updated over a week ago

How can I copy a message rule?

How to copy a message rule from one listing to another.

Written by Tom Krones
Updated over a week ago

How do I send a message on a specific day of the week?

How to only send a message to guests staying in your listing on a specific day of the week.

Written by Tom Krones
Updated over a week ago

How do I pause a message rule?

How to pause a message rule so that message doesn't send to any guests.

Written by Tom Krones
Updated over a week ago

What are message tags and how do I add them to my message?

Message tags allow you to insert variables like a guest’s name or their check-in date to help automated templates feel more personal.

Written by Tom Krones
Updated over a week ago

How do I create custom tags?

How to create a custom tag to add to your automated messages.

Written by Tom Krones
Updated over a week ago

How can I preview my message rule?

How to see what a message will look like for a specific guest once you have created a rule.

Written by Tom Krones
Updated over a week ago

My message rules disappeared, are they lost?

Common reasons your message rules are not showing up.

Written by Tom Krones
Updated over a week ago

How do I send a different message in the guest's preferred language?

How to send a message in a guest's preferred language.

Written by Tom Krones
Updated over a week ago