Host Tools

Easily create quick replies with tags that are auto-filled wirth reservation specific information.

How do I create and send quick replies with tags to guests?

What a last minute message is and how to set one up on Host Tools.

What is a last-minute message?

How do I automatically leave a review for a guest?

Message rules tell Host Tools when to send messages on your behalf.

What is a message rule?

How to add a message rule on Host Tools to automate messages to guests or cleaners.

How do I add a message rule?

How to automatically text or email cleaners about new cleanings or with cleaning reminders.

How do I send messages to my cleaners via email or SMS?

A message group that allows you to create a message that sends to any guest in all of your listings.

What is the 'All Listings' section under the 'Messaging' menu?

A confirmed booking is a reservation that has been made, confirmed and put into your calendar.

What is a confirmed booking?

A booking request is sent to you by a guest when they are ready to book your property.

What is a booking request?

A booking inquiry is a message from a guest typically asking about a question about a future reservation.

What is a booking inquiry?

How to copy a message rule from one listing to another.

How can I copy a message rule?

How to only send a message to guests staying in your listing on a specific day of the week.

How do I send a message on a specific day of the week?

How to pause a message rule so that message doesn't send to any guests.

How do I pause a message rule?

Message tags allow you to insert variables like a guest’s name or their check-in date to help automated templates feel more personal.

What are message tags and how do I add them to my message?

How to create a custom tag to add to your automated messages.

How do I create custom tags?

How to see what a message will look like for a specific guest once you have created a rule.

How can I preview a message rule for a specific guest?

Common reasons your message rules are not showing up.

My message rules disappeared, are they lost?

How to send a message in a guest's preferred language.

How do I send a different message in the guest's preferred language?

Tom Krones

Jenny Krones

Answers to common questions about message rules on Host Tools. 

Message Rules

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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