Summary
The Cancellation Rate Over Time and Cancellation Rate widgets help you understand what share of your bookings end in cancellation. A booking that goes ahead is counted by when it was confirmed, while a cancellation is counted in the period when it was actually cancelled — so you can see when cancellations spiked and spot trends over time.
Adding the widgets to your dashboard
Open Dashboard from the main navigation.
Click Add Widget.
Under the Bookings category, select Cancellation Rate Over Time (line chart), Cancellation Rate (KPI card), or both.
Click Add to place the widget on your dashboard.
You can resize and reposition chart widgets by dragging them anywhere on your dashboard.
Understanding the cancellation rate
The cancellation rate for a given period is calculated as:
Numerator: bookings that were cancelled during the selected date range, counted by the date they were cancelled
Denominator: bookings that were accepted and confirmed during the range, plus the bookings that were cancelled during the range
Pending, declined, and timed-out reservations are excluded. On the over-time chart, each cancellation lands in the bucket for the date it was cancelled, not the date the guest was scheduled to arrive.
Granularity and date range
The Cancellation Rate Over Time chart supports Weekly and Monthly granularity only. Daily and yearly views are not available because the sample sizes at a single-day level are too small to produce meaningful rates. The chart defaults to weekly if no granularity is selected.
💡 Pro tip: If the chart shows an error about granularity, open the Granularity selector and switch to Weekly or Monthly.
What if the rate seems unexpectedly high or low?
A short date range with very few bookings can produce a misleading rate — even one cancellation may push the percentage high. Widening your date range gives a more representative view. Also keep in mind that only accepted and cancelled reservations are counted; bookings that are still pending or that timed out are excluded from both numerator and denominator.