Summary
When you collect extra money from a guest through Airbnb's Resolution Center — for example an event fee, a pet fee, or a damage claim — Host Tools itemizes those payments on the reservation, so your totals reconcile with what Airbnb actually paid you. This is available for Airbnb reservations.
What are Resolution Center payments?
Airbnb's Resolution Center is where you request additional money from a guest outside the original booking total — an extra cleaning charge, a pet fee, an event fee, or reimbursement for damage. Without these amounts itemized, your host payout can look like it doesn't match the booking's fee breakdown.
Where they appear
Open a reservation to see its money breakdown. Paid Resolution Center charges appear as their own line items — labeled with the reason, such as Extra services or Other trip-related issues — inside both sections:
Guest paid — each paid resolution is listed under the booking's charges, and the Total includes it, so it reflects everything the guest actually paid.
Host payout — each paid resolution is listed alongside your other earnings and reconciles with the payout Total Airbnb sent you.
In your data export
When you export your data, each resolution appears in its own Resolution column, grouped by status, so you can total it in a spreadsheet.
Which resolutions you'll see
On the reservation, only paid resolutions appear as line items — those are the amounts that affect your guest-paid and payout totals. Requests that are still pending, or that were canceled or declined, aren't listed there. You can still see every request, grouped by status, in your data export.
💡 Resolution line items appear only on Airbnb reservations that have paid Resolution Center activity, and only for team members who can view reservation financial details.