Message Rules
Answers to common questions about message rules on Host Tools.
18 articles
Written by Jenny Krones and Tom Krones
How do I create and send quick replies with tags to guests?
Easily create quick replies with tags that are auto-filled wirth reservation specific information.Written by Jenny Krones. Updated over a week ago
What is a last-minute message?
What a last minute message is and how to set one up on Host Tools.Written by Tom Krones. Updated over a week ago
How do I automatically leave a review for a guest?
How to automate reviews with Host Tools.Written by Tom Krones. Updated over a week ago
What is a message rule?
Message rules tell Host Tools when to send messages on your behalf.Written by Tom Krones. Updated over a week ago
How do I add a message rule?
How to add a message rule on Host Tools to automate messages to guests or cleaners.Written by Tom Krones. Updated over a week ago
How do I send messages to my cleaners via email or SMS?
How to automatically text or email cleaners about new cleanings or with cleaning reminders.Written by Tom Krones. Updated over a week ago
What is the 'All Listings' section under the 'Messaging' menu?
A message group that allows you to create a message that sends to any guest in all of your listings.Written by Tom Krones. Updated over a week ago
What is a confirmed booking?
A confirmed booking is a reservation that has been made, confirmed and put into your calendar.Written by Tom Krones. Updated over a week ago
What is a booking request?
A booking request is sent to you by a guest when they are ready to book your property.Written by Tom Krones. Updated over a week ago
What is a booking inquiry?
A booking inquiry is a message from a guest typically asking about a question about a future reservation.Written by Tom Krones. Updated over a week ago
How can I copy a message rule?
How to copy a message rule from one listing to another.Written by Tom Krones. Updated over a week ago
How do I send a message on a specific day of the week?
How to only send a message to guests staying in your listing on a specific day of the week.Written by Tom Krones. Updated over a week ago
How do I pause a message rule?
How to pause a message rule so that message doesn't send to any guests.Written by Tom Krones. Updated over a week ago
What are message tags and how do I add them to my message?
Message tags allow you to insert variables like a guest’s name or their check-in date to help automated templates feel more personal.Written by Tom Krones. Updated over a week ago
How do I create custom tags?
How to create a custom tag to add to your automated messages.Written by Tom Krones. Updated over a week ago
How can I preview my message rule?
How to see what a message will look like for a specific guest once you have created a rule.Written by Tom Krones. Updated over a week ago
My message rules disappeared, are they lost?
Common reasons your message rules are not showing up.Written by Tom Krones. Updated over a week ago
How do I send a different message in the guest's preferred language?
How to send a message in a guest's preferred language.Written by Tom Krones. Updated over a week ago